By Introduction
Getting sick or dealing with a minor injury rarely happens at a convenient time. Waiting several days for a primary care visit isn’t always possible, and the emergency room is often more than you really need. That’s why many people in Wisconsin turn to ThedaCare Urgent Care. With locations in Appleton, Neenah, Oshkosh, New London, Waupaca, Shawano, and Berlin, patients can find help close to where they live. These clinics focus on non-emergency needs and make care simple whether you walk in, check in online, or choose a virtual visit. From a sudden fever to a small injury or quick lab test, ThedaCare offers fast, affordable treatment right when you need it.
What is ThedaCare?
ThedaCare is one of Wisconsin’s largest, most respected health systems, with more than 180 points of care and over a century of serving local communities. Headquartered in Neenah, ThedaCare is known for its patient-first approach, blending advanced medical care with community-focused values.
Purpose of Urgent Care
Urgent care handles issues between routine primary care and ER services. ThedaCare clinics are open evenings and weekends, ensuring patients receive timely care when their regular doctor’s office is closed.
Accessibility and Logistics
Locations
ThedaCare urgent care centers are spread across key Wisconsin cities, including:
- Appleton
- Neenah
- Oshkosh
- Shawano
- New London
- Waupaca
- Berlin
Why Choose ThedaCare Urgent Care?
ThedaCare has been serving Wisconsin communities for over a century, earning a reputation for trusted, patient-focused care. Choosing ThedaCare Urgent Care means:
- Walk-in convenience – Visit without an appointment, or use the “I’m On My Way” feature to save your spot before arriving.
- 24/7 access to care – Beyond clinic hours, patients can connect with providers through Video Visits or eVisits from the comfort of home.
- On-site diagnostic services – Many locations offer x-rays, lab work, pediatric urgent care, and orthopedic walk-in services, ensuring patients receive comprehensive treatment in one visit.
- Expert providers – Care teams include experienced physicians, nurse practitioners, and physician assistants who specialize in treating non-emergency conditions quickly and effectively.
- Seamless staff scheduling – ThedaCare Smart Square ensure efficient staff scheduling and resource management, helping providers stay focused on delivering the best patient care.
Services Provided at ThedaCare Urgent Care
ThedaCare Urgent Care centers are designed to handle a wide range of common medical concerns, including:
- Illnesses: Cold, flu, sore throat, ear infections, sinus infections, strep throat, bronchitis, and urinary tract infections.
- Minor Injuries: Sprains, strains, cuts, scrapes, burns, and simple fractures.
- Pediatric Care: Same-day care for children experiencing sudden illness or injury.
- Diagnostics: On-site x-rays, blood tests, and lab services to speed up treatment and avoid unnecessary delays.
- Orthopedic Walk-In (Appleton location): Specialized urgent care for bone, joint, and muscle injuries.
ThedaCare Urgent Care Locations & Hours
ThedaCare Urgent Care Appleton (Gateway Dr.)
- Address: 3925 N. Gateway Dr., Appleton, WI 54913-7863
- Phone: (920) 702-6371
- Hours:
Sunday to Friday, 7 AM – 7 PM
Saturday: 8:00 am to 5:00 pm
ThedaCare Urgent Care Neenah (N. Green Bay Rd.)
- Address: 1550 S. Green Bay Rd., Neenah, WI 54956
- Phone: (920) 702-6315
- Hours:
Sunday to Friday: 7 AM – 7 PM
Saturday: 8:00 am to 5:00 pm
ThedaCare Urgent Care Oshkosh (N. Westhaven Dr.)
- Address: 600 N. Westhaven Dr., Oshkosh, WI 54904
- Phone: (920) 702-6477
- Hours: Sunday to Friday: 7 AM – 7 PM
Other Locations
- New London
- Waupaca
- Shawano
- Berlin
Specialized Walk-In Services
Orthopedic Walk-In (Appleton)
For sports injuries, joint pain, or suspected fractures, ThedaCare offers an Orthopedic Walk-In Clinic. This is a specialized urgent care option staffed by providers trained in bone, muscle, and joint injuries. Patients can get same-day x-rays and treatment, making it a smarter choice than general urgent care when you suspect a broken bone or dislocation.
Behavioral Health Walk-In (Neenah)
For adults struggling with depression, anxiety, or emotional distress, ThedaCare operates a Behavioral Health Walk-In Clinic. This service provides immediate assessments, short-term treatment, and referrals for ongoing care. Importantly, these visits do not include prescriptions for controlled substances—but they can connect patients with the right resources quickly and safely.
Reserve Your Spot with “I’m On My Way”
ThedaCare’s “I’m On My Way” feature lets patients reserve their place in line before arriving.
- How it works: Check in online, choose a location, and receive an estimated arrival time.
- Benefits: Reduced waiting room time, convenient planning around your schedule.
- Note: It is not a guaranteed appointment but helps minimize wait times.
Virtual Care Options
ThedaCare offers two convenient digital healthcare solutions:
- Video Visits – Real-time video calls with providers for urgent care needs such as rashes, sinus infections, or minor injuries.
- eVisits – A 24/7 online questionnaire where patients describe symptoms and receive a response from a provider within a few hours.
When to choose virtual care: Ideal for minor illnesses or follow-up questions. For injuries requiring x-rays or hands-on care, an in-person visit is recommended.
When to Choose Urgent Care vs. ER
Knowing when to choose an urgent care clinic versus an emergency room is an important part of making a smart healthcare decision.
Urgent Care is best for:
- Cold, flu, strep, ear infections
- Sprains, strains, minor cuts or burns
- Mild allergic reactions or rashes
- X-rays and lab tests for non-severe issues
Go to the ER for:
- Chest pain or shortness of breath
- Severe bleeding or head injuries
- Signs of stroke (slurred speech, facial droop, sudden weakness)
- Severe abdominal pain or high fever in infants
Insurance & Billing
ThedaCare Urgent Care accepts most major insurance plans and also offers self-pay options for uninsured patients.
- For non-emergencies, urgent care is a great choice because it’s much cheaper than the emergency room.
- Patients should bring insurance cards and a valid ID for check-in.
Patient Resources
To ensure a smooth visit, patients should bring:
- Government-issued ID
- Insurance card
- List of current medications
Urgent Care vs. Emergency Room
Knowing where to go is critical for both health and cost savings.
Choose Urgent Care for:
- Fever, flu, sinus infections
- Minor cuts or burns
- Sprains, strains, or simple fractures
- Mild allergic reactions
Go to the ER for:
- Chest pain or difficulty breathing
- Stroke symptoms (numbness, slurred speech)
- Severe bleeding or head trauma
- High fever in infants
Urgent Care vs. Primary Care Physician
- Urgent Care: Best for unexpected illnesses or injuries when your doctor’s office is closed or unavailable.
- Primary Care Physician (PCP): Manages long-term health, preventive care, and chronic conditions.
Urgent Care Thedacare is a complement—not a replacement—for your PCP.
Wait Times: While urgent care is faster than ER visits, wait times may vary depending on patient volume. Using “I’m On My Way” helps minimize delays.
Reviews & Patient Experiences
Patients across Appleton, Neenah, and Oshkosh consistently highlight ThedaCare Urgent Care’s friendly staff, short wait times, and professional medical care. Local families appreciate the combination of in-person and virtual care options, making ThedaCare a trusted choice for everyday health needs.
Contact & Directions
- Appleton: (920) 830-6877
- Neenah: (920) 969-0919
- Oshkosh: (920) 237-5000
- Other Locations: Visit ThedaCare.org for addresses, hours, and directions.
Parking is available at all locations, with easy access from major highways. Patients can also use the MyThedaCare app for check-ins, directions, and video visits.
Virtual Care Timing and Expectations
ThedaCare offers both Urgent Care Video Visits and eVisits, but the response times differ:
- Urgent Care Video Visits: Available 7 AM – 7 PM, every day.
- eVisits: Available 24/7, but provider responses are typically given within 2 hours during regular hours (7 AM – 7 PM). If submitted overnight, the response will come the next morning.
Preparing for Your Visit
What to Bring
- Photo ID
- Insurance card
- List of current medications and allergies
- Payment method (co-pay, deductible, or self-pay)
If a child is visiting without a parent, authorization forms may be required. These can be downloaded in advance to avoid delays.
Who Can Be Seen at Urgent Care? (Age Guidelines)
ThedaCare welcomes patients of all ages, but there are some important guidelines:
- Children 3 months and older can be treated at urgent care clinics. Infants younger than 3 months with fever or serious symptoms should go directly to the emergency department.
- Virtual care (Video Visits and eVisits) is generally available for children 6 months and older, depending on the condition.
Conclusion
Don’t let a minor illness or injury disrupt your day. For those moments when you need care quickly, ThedaCare Urgent Care is a smarter, more convenient choice. With trusted providers and easy-to-use services, you can get back to feeling your best without a long wait or high cost. Take the first step toward peace of mind—visit ThedaCare’s website today to find a clinic or reserve your spot online.
