By Introduction: Your Gateway to Leading Healthcare
Hackensack University Medical Center (HUMC), the flagship hospital of Hackensack Meridian Health (HMH), stands as one of New Jersey’s most well-known academic medical centers. HUMC started in 1888 with just 12 beds, but today it’s a medical center with 803 beds. As a major teaching hospital and New Jersey’s only ACS-verified Level I Adult Trauma Center, HUMC delivers advanced, comprehensive, patient-centered care, actively promoting world-class medical education and advanced research for patients across New Jersey and beyond.
Why Choose HUMC?
Hackensack University Medical Center (HUMC) is a top choice for patients due to several key factors:
- Nationally ranked in key specialties, HUMC demonstrates a deep commitment to clinical excellence and compassionate care.
- Continuous investment in advanced medical technology, including robotic surgery and precision medicine, ensures patients receive the most current and effective treatments available.
- Through integral partnerships with the Hackensack Meridian School of Medicine and the HMH Research Institute, HUMC fosters an environment of continuous learning, breakthrough research, and innovative healthcare.
Location & Contact Information: Connect with Us
Hackensack University Medical Center is centrally located in Bergen County, New Jersey—making it accessible to patients across the tri-state area. Whether you’re visiting for care, an appointment, or to support a loved one, getting here is simple.
A. Primary Address
Hackensack University Medical Center
30 Prospect Avenue
Hackensack, NJ 07601, USA
📍 Google Maps Link: Click for Directions
B. General Contact
- Main Hospital Phone Number: +1 (551) 996-2000
- General Inquiries Email: consumerservices@hmhn.org
Note: Always confirm on the official website, as emails can change.
- Emergency Department: Open 24/7 — call 911 for emergencies.
C. Department-Specific Contact Information
Some of HUMC’s most sought-after departments have dedicated contact lines:
- John Theurer Cancer Center: +1 (551) 996-5855
- Joseph M. Sanzari Children’s Hospital: +1 (551) 996-5200
- Donna A. Sanzari Women’s Hospital: +1 (551) 996-2222
- Heart & Vascular Hospital: +1 (551) 996-3000
Tip: For the most accurate and updated numbers, visit the official directory.
D. Parking at HUMC
Finding parking at Hackensack University Medical Center is straightforward for patients and visitors. Valet services are available at the Medical Plaza Building, Main Lobby, and Richard F. Harries Ambulatory Care Pavilion entrances.
- Cost: Valet costs roughly $10 for visitors and approximately $5 for those with a handicap ID/license plate.
- Operating Hours (Monday-Friday):
- Main Lobby: 5:00 a.m. – 7:00 p.m.
- Harries Pavilion: 6:00 a.m. – 6:00 p.m.
- Limited Saturday hours are offered at the Main Lobby.
Comprehensive Departments & Specialties
Hackensack University Medical Center offers a full spectrum of advanced medical services, with dedicated centers of excellence recognized both regionally and nationally. As part of Hackensack Meridian Health, HUMC brings together the latest care, multidisciplinary teams, and advanced treatments across all specialties, ensuring comprehensive and integrated care for every patient.
A. Key Centers of Excellence
- Emergency & Trauma Services: New Jersey’s only ACS-verified Level I Adult Trauma Center provides 24/7 emergency care and comprehensive trauma programs.
- Cancer Care – John Theurer Cancer Center: Ranked among the top cancer programs nationally, offering unparalleled expertise, clinical trials, and cutting-edge treatments.
- Heart & Vascular Care – Heart & Vascular Hospital: Offers innovative interventional cardiology, structural heart disease, and complex heart surgery procedures, including robotic heart surgery.
- Women’s Health – Donna A. Sanzari Women’s Hospital: Provides full-service maternity care with a Level III NICU, advanced breast care, and sophisticated gynecologic surgery.
- Children’s Health – Joseph M. Sanzari Children’s Hospital: Consistently ranked among the nation’s best children’s hospitals, offering over 30 pediatric specialties in a child-friendly environment.
- Neurosciences: Offers advanced treatment for stroke, epilepsy, MS, and spinal disorders, utilizing technologies like Gamma Knife radiosurgery.
- Orthopedics: Expertise in joint replacements, sports medicine, and minimally invasive spine surgery, focusing on restoring mobility.
- Pulmonology & Lung Surgery: Specializes in comprehensive diagnosis and treatment of COPD, lung cancer, and sleep disorders, with advanced procedures.
- Urology: Provides specialized diagnosis and treatment for kidney stones, prostate disorders, and bladder conditions, including urologic oncology.
B. Other Specialized Services
Hackensack University Medical Center also provides a broad array of other essential medical services:
- Imaging Services
- Behavioral Health
- Rehabilitation Services
- Robotic & Minimally Invasive Surgery
- Pain Management
- Addiction Recovery Services
- Diabetes & Endocrinology
- Geriatrics & Senior Health
- Digestive Disease Center
- Transplant Services
C. Advanced Technologies & Unique Programs
Hackensack University Medical Center continually invests in modern technologies and develops unique programs:
- Gamma Knife®: A sophisticated, non-invasive radiosurgery tool for precise treatment of brain tumors and other neurological conditions.
- da Vinci® Robotic Surgical Systems: Utilized across various specialties for minimally invasive procedures.
- Real-time Diagnostics and AI-assisted Imaging Analysis
- Precision Medicine: It adjusts treatments based on the patient’s genetic profile
- Strong Involvement in Clinical Trials and Medical Innovation: Through its partnership with the Center for Discovery and Innovation (CDI) and the HMH Research Institute.
Appointment & Scheduling: Your Path to Care
Scheduling an appointment at Hackensack University Medical Center offers a convenient and straightforward process.
A. Making an Appointment
- Online Appointment Scheduling: Many appointments can be scheduled directly through the Hackensack Meridian Health website’s online portal or MyChart.
- Phone Appointments: You can call the main hospital number at +1 (551) 996-2000 to be connected with the appropriate department or physician’s office. For a smoother scheduling process, HMH’s dedicated line at +1 (844) HMH-WELL (464-9355) is available.
- Referrals: If your insurance or the specific service requires a physician referral, please ensure it’s obtained and submitted before your appointment.
- New Patients vs. Existing Patients: Both new and existing patients can utilize phone and online scheduling options.
B. Finding a Doctor:
- The Hackensack Meridian Health website features a robust “Find a Doctor“ search tool. This resource allows you to search for specialists by name, medical specialty, specific condition, or even by location, helping you connect with the right expert for your health needs.
C. Telehealth/Virtual Visit Options
- For increased convenience and accessibility, many appointments are available as telehealth or virtual visits.
Note: Check the HMH website for the availability of virtual visits for your specific needs.
D. Preparing for Your Appointment
To ensure a smooth and efficient visit, please come prepared with the following:
- Your insurance card and a valid photo identification.
- Any required referral forms from your primary care physician.
- A comprehensive list of your current medications, including dosages.
- Relevant previous test results or medical records that might be pertinent to your visit.
For Patients & Visitors: Your Experience with Us
Hackensack University Medical Center is committed to providing a comfortable and supportive environment for both patients and their loved ones throughout their healthcare journey.
A. Visiting Hours & Guidelines
- General visiting hours are typically from 8:00 a.m. to 8:00 p.m., allowing 2 visitors per patient.
- Only visitors of 12 years of age or older are allowed.
- Specific unit policies, such as for ICU, Pediatrics, and Maternity, may have adjusted or more restrictive visiting guidelines.
- It is crucial to check the official Hackensack Meridian Health website for the most up-to-date information on visitor policies before your visit, as protocols can change.
B. On-Site Amenities
For your convenience and comfort during your time at the hospital, Hackensack University Medical Center offers a variety of facilities:
- Cafeteria and Dining Options
- Gift Shop
- Pharmacy Services
- Free Wi-Fi
- ATMs
C. Patient Advocacy & Support
Hackensack University Medical Center ensures an excellent patient experience.
- Patient Experience Office: Should you have any questions, concerns, or feedback during your visit, the Patient Experience Office is available to assist.
- Language Services: HMH also provides thorough language services for all patients.
D. Accommodation & Local Information
- For out-of-town visitors, patient services or social work departments can often provide information on nearby hotels and accommodation options.
VI. Patient Portal (MyChart): Managing Your Health Digitally
Hackensack University Medical Center empowers its patients with convenient, secure access to their health information through the MyChart patient portal. This digital tool is designed to simplify healthcare management, allowing you to take a more active role in your well-being from anywhere, at any time.
A. Accessing the Portal:
- You can easily log in or create a MyChart account directly through the Hackensack Meridian Health website. If you’ve recently visited, you might receive an activation code to set up your account, or you can self-sign up online.
B. Key Features & Benefits
MyChart has many benefits and features for giving you smoother healthcare experience.
- Accessing Medical Records and Test Results
- Managing Billing and Payments
- Secure Communication with Doctors
- Requesting Prescription Refills
- Online Appointment Scheduling and e-Check-in
- Viewing After-Visit Summaries
- Proxy Access
C. Support for Portal Issues
If you have technical issues with MyChart, Hackensack Meridian Health’s support channels can help.
- Technical Assistance Line: For login problems or other MyChart questions, you can call +1 (551) 996-1046.
- Online Support Form: For non-urgent sign-in issues, an online contact form is available on the MyChart support page.
- Self-Service Help: The MyChart login page also provides access to automated recovery processes if you forgot your username or password.
Affiliations & Research: Advancing Medicine Together
Hackensack University Medical Center’s impact extends beyond direct patient care through its robust affiliations and dedication to pioneering medical research, actively shaping the future of medicine.
A. Hackensack Meridian Health (HMH) Network:
HUMC serves as the flagship institution of Hackensack Meridian Health (HMH), New Jersey’s largest integrated healthcare network. This network includes 18 hospitals and over 500 patient care locations, and it employs more than 36,000 people.
B. Academic & Teaching Hospital Status:
As a premier academic medical center, HUMC is the primary teaching hospital for the Hackensack Meridian School of Medicine (HMSOM). HMSOM welcomed its first students in 2018 and graduated its first class in 2021. HUMC’s commitment to education extends to comprehensive residency and fellowship programs.
C. Research & Innovation:
At the forefront of medical discovery, HUMC is deeply connected to the Hackensack Meridian Health Research Institute and its Center for Discovery and Innovation (CDI), the latest facility, which opened in 2019.
HUMC’s research and innovation include the following key aspects:
- Extensive Clinical Research: HMH, through HUMC and the CDI, actively manages over 1,000 active and over 600 open clinical trials across its network. This includes developing the first FDA EUA-approved RT-PCR COVID-19 test for a healthcare system in March 2020.
- Center for Discovery and Innovation (CDI) Focus Areas: Research at the CDI is concentrated on critical unmet medical needs, with expertise in Cancer, Infectious Diseases, Immunology, and Neurocognitive and Behavioral Health.
- Collaborative & Funded Research: The CDI fosters interdisciplinary collaboration.
- Strategic Partnerships: Research is strengthened by key collaborations, including with Memorial Sloan Kettering Cancer Center and the New York Genome Center.
Frequently Asked Questions (FAQs)
Q: Is Hackensack University Medical Center open 24/7?
Yes, the hospital and its Emergency Department are open 24/7 for all critical care needs.
Q: What is the hospital’s address and contact number?
30 Prospect Avenue, Hackensack, NJ 07601. Main line: +1 (551) 996-2000.
Q: How can I find a specific doctor at HUMC?
Use the Find a Doctor tool on the official website.
Q: Are visitors allowed, and what are the general hours?
Yes, general inpatient visiting hours are daily from 8:00 a.m. to 8:00 p.m., with typically two visitors allowed. Check the official website for specific departmental policies.
Q: Does HUMC offer specialized pediatric care?
Yes, through the nationally ranked Joseph M. Sanzari Children’s Hospital located on campus.
Call to Action: Experience Hackensack University Medical Center
- Schedule an Appointment:
- Online via the Hackensack Meridian Health website or MyChart.
- By phone: +1 (551) 996-2000 (main hospital) or +1 (844) HMH-WELL (464-9355) (HMH scheduling line).
- Find a Doctor: Search our online directory to find a physician by specialty, location, or name.
- Patient Portal (MyChart): Log in or sign up to manage appointments, access records, and communicate with your care team.
- Contact Us: For general inquiries, call the main hospital line or visit our website’s contact page.
- Emergency Care: For immediate medical emergencies, call 911 or visit our Level I Adult Trauma Center.
- Careers: Explore career opportunities and join our team.
